Troubleshooting: GST Mismatch Warning on Creditor Invoices

Description: Are you seeing a yellow warning sign when trying to post a Creditor Invoice? This warning indicates that the Tax Analysis is incomplete. This usually happens when the GST amount on the invoice header does not match the total GST calculated from the cost allocation lines, or if the values were edited in the wrong order.

Troubleshooting steps: Please follow the steps below to resolve this issue:

1. Verify Invoice Totals
   • Check that the Tax amount entered on the Invoice Header matches the actual tax amount on the physical invoice.
   • Ensure the total of your Cost Allocation Lines matches the Header.
2. Correct the Data Entry Order
   • Note: The correct workflow to avoid this error is: Invoice Value > Header Tax > Cost Allocation Lines.
   • If you changed a line value before changing the header value, the system's internal analysis may become out of sync.
3. Reset the Analysis
   • Navigate to the GST Analysis tab (or Tax Analysis tab).
   • Click the Reset button.

4. Confirm and Post

• Verify that the yellow warning sign has disappeared.
• Click Post to finalize the invoice.

FAQ:

Why did the warning appear?

Profitz validates that the Header Tax equals the sum of the Line Tax. If you manually adjust a line or the header without refreshing the analysis, the system flags the mismatch to prevent accounting errors.

What happens if I post without fixing this?

The system will likely prevent you from posting. If forced, it could result in a General Ledger imbalance where your Creditor Control account does not match your GST Control account.

Related articles:

• [Processing Creditor Invoices]
• [Understanding GST Codes]

Next steps: If the issue persists and the Reset button does not clear the warning, please reach out to our Support team at [Insert Email/Link]. We will be happy to assist you further.