Troubleshooting/How To Article: Removing EFT Lines Manually

Description: Are there old or errored payment lines stuck in your Unspent EFT Enquiry? These lines appear when a payment has not been included in a previously confirmed EFT file download. This is typically because the original EFT run wasn't confirmed, or there was a validation error (such as a missing bank account) that prevented the payment from being processed.

Troubleshooting steps Please follow the steps below to resolve this issue and clear the lines:

1. Access the Enquiry

   • Navigate to Creditors > Payment Processing > Unspent EFT Payments.

     

2. Identify the Batch Details
   • Click the Get Results button to view transactions not yet sent to the bank.

   • Note down the exact EFT Run Date and EFT Run Ref for the transaction you wish to clear.

     

     3. Re-generate the EFT

     • Navigate to the Generate EFT screen.
     • Enter the EFT Run Date and EFT Run Ref you noted in the previous step.
     • Click Generate to bring up the original batch.

4. Resolve Standard Errors (Scenario A)

• If the line shows an error (e.g., missing bank account), click the Payee Name link.
• Enter the correct Bank Account details for the Creditor and close the window.

• Click Refresh on the grid; the error should disappear.

Clear the Line (Scenario A)

• Once the error is gone, click Download EFT File.

• Note: If you have already paid this supplier manually, simply delete the downloaded file from your computer. If you have not paid them, upload the file to your bank as normal.

1. Handle Generic Accounts (Scenario B)
   • If the error involves a generic account where adding bank details is not appropriate, you cannot use the download method.

• You must click the Mark as Paid button to clear the line without generating a file.

• Note: This action requires Administrator privileges.

FAQ:

Why shouldn't I use generic creditor accounts?

Generic accounts (e.g., "Cash Sales" or "Sundry Creditor") make it difficult to maintain a valid audit trail of cash. As seen in "Scenario B," they also complicate EFT processing because they lack specific bank details required for validation.

What if I don't see the "Mark as Paid" button?

This button is restricted to users with Administrator privileges. If you are unable to fix an error on a generic account, you will likely need to contact support to have this action performed for you.

Related articles:

• [Generating EFT Files]
• [Setting Up Creditor Bank Accounts]

Next steps: If you are unable to clear a specific line or lack the permissions to use "Mark as Paid," please reach out to our Support team at [e-mail]. We will be happy to assist you further.